My SketchUp file won't open

Does this sound like your issue?

1. A BugSplat error appears while running SketchUp.
2. SketchUp closes when you open the file.

🔹 If a BugSplat error occurs, try the following steps in order

1. Update your graphics driver to the latest version.
2. Copy and paste the geometry from the affected file into a new SketchUp file, then try again.
3. Go to [Window] > [Model Info] > [Statistics] and run [Purge Unused] to remove unnecessary data.
4. Check whether any scene or layer names contain special characters.

📌Please note

BugSplat is a program error that may occur depending on your SketchUp environment and does not necessarily indicate a defect in the product.

The methods above are general troubleshooting steps recommended by SketchUp.

If the issue persists, please report the error to SketchUp using [Send Error Report].