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Products & Files

File opening & errors, contents, how to apply

Payment, Orders & Purchases

Payment errors, order status, download location, receipts

Licenses

Choosing a license, commercial use, outsourcing/teams, merchandise

Refunds & Cancellations

Product refund, cash refund, cancellation eligibility

Account & Site

Account info changes, login, site errors

Service Policy

Points, AI policy, rights infringement reports, seller inquiries

Frequently Asked Questions

Payment, Orders & PurchasesA card authentication (3DS) error occurs Payment, Orders & PurchasesA same-card payment limit (TL06) error occurs LicensesWhich license do I need for webtoons or illustrations?LicensesCan I use the product commercially?LicensesWhen can I use a Personal License?Products & FilesThe compressed file won’t open properly.Refunds & CancellationsI’d like to request a refund.Refunds & CancellationsCan I get a refund for ACON Cash?Products & FilesMy SketchUp file won't open LicensesCan I use it to create games or videos?Products & FilesSome parts of the product are not visible when I open the file.LicensesWhen can I use a Shared License(Single Use)?

Personal Information Processing Policy

Become a Partner

Partnership Inquiries

Customer Support

Company: carpenstreet Inc.

Representative: Minhong Daniel Lee

Address: 8F, 27, Eonju-ro 93-gil, Gangnam-gu, Seoul, Republic of Korea

Mail order business registration number: 2021-SeoulGangnam-04401

KOR Business Registration Number: 364-87-01374 KOR Business information confirmation >

Personal Information Manager: Minhong Daniel Lee

Contact: cs@acon3d.com

Hosting provided by NHN godo

Carpenstreet Co.,Ltd is a mail order broker and is not a party to mail order, and therefore is not responsible for any disputes arising from transactions established between members or information provided and registered by the seller.

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