Can I cancel an order?

Once payment is completed, the order cannot be canceled directly on the website.

To request a cancellation, please contact us through 1:1 Inquiry and include your order number.

We will review your order and product usage history and let you know whether the order is eligible for cancellation.

📌 Please note

1. Cancellation requests for completed payments are processed in accordance with our refund policy.
2. Refunds may be limited once a purchase has been confirmed.
3. For detailed refund eligibility requirements, please refer to the “I’d like to request a refund**”** FAQ.